First Access 2 Cash ATM Supplier Canada
First Access 2 Cash ATM Supplier Canada
First Access 2 Cash ATM Supplier Canada
First Access 2 Cash ATM Supplier Canada
When and how much will I be paid?
Are there any monthly charges for my ATM program?
Why do I need a cash-dispensing machine (ATM)?
What is included with my ATM Purchase?
How do I load my ATM?
When is the best time to do my day close?
How long should the journal tape be saved?
How often should my journal tape be printed out?
What does a “Host totals not received” message mean when my day close was done?
What is the difference between the host total and the terminal total?
When will my day-close amount settle back to my bank account?
Why are there negative numbers when doing my cassette close?
What should be done if there is a debit to my ATM account?
What is a charge back?
Why do you need my ATM phone number?
What types of changes should First Access 2 Cash be notified of?
How do we handle customer problems with transactions?
What do we tell the customer who uses our ATM and doesn’t receive any money but thinks they got charged?

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When and how much will I be paid?

Each month you will receive a detailed report that will detail the activity of your ATM machine: number of transactions, cash dispensed and surcharge earned. You will make up to 100% of each surcharge transaction performed on your automated teller machine. We will mail you your monthly residual check along with your statement by the 20th of each month.

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Are there any monthly charges for my ATM program?

First Access 2 Cash ATM’s will not charge you any fees for processing. You will be responsible for providing a dedicated phone line, electricity and keeping it stocked with cash and receipt paper.

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Why do I need a cash-dispensing machine (ATM)?

Increased revenue and increased foot traffic: increasing daily foot traffic and attracting new customer business is vital for your location’s growth. Increasing the cash flow into your business can increase your profits. Insufficient funds check fraud and point of sale fees can be eliminated from your business activities.

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What is included with my ATM Purchase?

No monthly fees, no processing fees, free shipping, free installation, free training and unlimited free technical support.

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How do I load my ATM?

Upon installation, we will train you in the procedure of loading cash into your machine. Your money will be re-deposited back into your bank account as customers withdraw money from your ATM. That is why we require a voided check.

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When is the best time to do my day close?

Each time that you add cash to the ATM (cash replenishment). Perform the day close, cassette close, enter quantity and print journal.

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How long should the journal tape be saved?

It is advised to save it for two years.

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How often should my journal tape be printed out?

Preferably each time that there is a cash load/replenishment.

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What does a “Host totals not received” message mean when my day close was done?

For the most part, a “Host totals not received” is nothing to worry about. This is a communications problem and you can ascertain the correct totals for that particular day by calling our Customer Service Center at 1-888-767-0289.

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What is the difference between the host total and the terminal total?

The host total represents what will settle back to your bank account (the total the processor actually charged cardholders); the host total does not include the surcharge fees collected. The terminal total represents what was dispensed from the machine (the total that cardholders actually received.) If these totals do not match, please contact our Customer Service Center at 1-888-767-0289.

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When will my day-close amount settle back to my bank account?

Deposits will generally settle back the next business day. However, when a holiday falls in the middle of the week, there will be a delay in the posting. Should you find delays in your settlement posting, please contact your bank’s ACH department and verify when they post ACH credits.

Closes should credit to your account on the following schedule:

Monday will settle on Tuesday; Tuesday on Wednesday; Wednesday on Thursday; Thursday on Friday; Friday on Monday; Saturday on Monday, Sunday on Monday.

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Why are there negative numbers when doing my cassette close?

A cassette close brings the totals in the cassette to zero. Therefore a function called Enter Qty in Cassette must be done. Take what is remaining in the cassette plus what you are adding and enter that number as your starting point of bills. If the Enter Qty in Cassette is not completed after a cassette close, the machine believes that it has no money and resets the starting amount of bills to zero.

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What should be done if there is a debit to my ATM account?

As soon as you see the debit on your account, call our Customer Service Center at 1-888-767-0289. Please provide the date the debit hit your account as well as the description and the dollar amount. The representative will research the debit and give you the reason for the debit. Most often the debit is for a charge back.

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What is a charge back?

A charge back occurs when a customer files an EFT dispute with the issuer of the card concerning a dispensing error during a transaction performed at your terminal. The processor will notify you of the charge back, initiate a trace request and will give you a specific amount of time to respond to that particular item. Should you fail to respond, the debit will stand. However, if the cardholder has filed a dispute and the journal tape at your machine shows that in fact the cardholder did receive funds, the debited amount of money will then be refunded back to your account.

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Why do you need my ATM phone number?

First Access 2 Cash monitors your machine and notifies you of error codes by dialing into your ATM’s phone number. The ATM will also call us and let us know that it is having a problem.

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What types of changes should First Access 2 Cash be notified of?

Please notify us of any of the following changes:

      • Deposit account change
      • Surcharge change
      • Address change (mailing or location)
      • DBA name change
      • Ownership change
      • Contact phone number change
      • Location contact change
      • Equipment move

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How do we handle customer problems with transactions?

During the course of daily operations, your customers may experience an occasional transaction difficulty. In most cases, these difficulties are not with the ATM itself, but rather with the customers’ card or account. At any time, our Customer Service Center is available to help you with any problems.

If your customer receives one of the following message:

      • Personal identification number entered is to correct/invalid PIN number
      • Unauthorized usage
      • Your card is not valid
      • Temporarily unable to process

The card may be refusing to “read”. Wiping the card with a soft cloth or tissue may clear it. However, the magnetic strip on the back is sensitive and can become deactivated through proximity with other cards or other magnetic-reading equipment. If the above message is repeated, refer the customer to the card-issuing institution.

If your customer receives one of the following messages, refer them to the card-issuing institution.

      • You have selected an invalid transaction or account
      • That transaction is not available from this terminal
      • Sorry, you are restricted from using this ATM
      • Your maximum daily withdrawal limit has been reached
      • Bank unavailable

If a cash-dispensing error occurs, the customer receives too little cash or too much, the ATM network rules and regulations require that such errors be acted upon as quickly as possible. Have the customer contact our Customer Service Center at 1-888-767-0289. Please note that such an error should not affect your ATM journal balance.

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What do we tell the customer who uses our ATM and doesn’t receive any money but thinks they got charged?

This is an error caused by the quality of the connection and has nothing to do with the reliability of your ATM. Because of this, the customer should try the transaction again in a few moments. Please do not give the customer money out of your cash register as this may complicate matters in resolving the transaction error. Most often there is a hold on the money and the charge is reversed in 72-96 hours. If the error is not resolved with a second try, instruct the cardholder to call our Customer Service Center for assistance at 1-888-767-0289

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©2006 First Access 2 Cash. Site design by Prima Design. All product images courtesy of Tranax.